Faq

Transfers

A private transfer service is designed for passengers who prefer to have a dedicated private vehicle and driver assigned to their family, friends, or business group. The cost of this service is determined by the type of vehicle used, which depends on the number of passengers. Because the private transfer is arranged based on your flight's arrival time at the airport, it eliminates waiting periods and offers a direct transfer to the destination of your choice. The private transfer fee is not charged per person but based on the number of vehicles needed. When using the private transfer service, you can be taken to any private address.

A luxury transfer offers a comprehensive experience that not only includes all the elements of our private transfer service but also takes it a step further. Moreover, your journey will be elevated as you travel in opulent and roomy full-size SUVs, which might encompass vehicles such as the Chevy Suburban, Cadillac Escalade, Lincoln Navigator, Chevrolet High Country, or Mercedes-Benz Sprinter. This ensures a seamless blend of comfort and luxury throughout your entire travel experience.

You can expect our driver to be waiting for you in the lobby of your hotel, apartment building, or residence, precisely at the scheduled pickup time on the day of your departure. Rest assured, our dedicated customer care team is available around the clock, 24 hours a day, ready to assist with any unexpected changes that may arise.

For our luxury transfers, you can indulge in an even higher level of sophistication. You'll be transported in top-of-the-line vehicles that exude opulence and elegance, such as the Chevy Suburban, Cadillac Escalade, Lincoln Navigator, Chevrolet High Country, or Mercedes-Benz Sprinter. Each of these vehicles offers an elevated experience, complementing your journey with a touch of luxury. Other Vehicle Options In addition to our luxury vehicles, we also offer a selection of other reliable options. These include vehicles like the Toyota Sienna, Toyota Hiace, and Toyota buses, suitable for various group sizes. For larger groups, we provide capacity buses designed to accommodate all passengers comfortably while maintaining our commitment to quality and comfort.

Yes it is allowed, but please let us know before you are scheduled to arrive so that we can make the necessary arrangements.

Yes, but please let us know before you are scheduled to arrive so that we can make the necessary arrangements.

Airport

Arrival Instructions at the Airport Once you've completed immigration and customs clearance, please make your way to the designated waiting area. There, you will find your driver waiting for you just outside the airport. Look for the driver holding a distinctive banner displaying your name prominently.

Flight Delay Contingency: Rest assured, in the event of a flight delay, we've got you covered. We closely monitor your flight's arrival information and seamlessly adjust your pickup time to accommodate any delays, all without incurring any additional charges.

You should contact us and inform us of your new flight information via email or by phone these numbers are printed on your voucher.

Departure Pickup Time: We'll be there to pick you up at the time you've requested on the day of your departure. To ensure a smooth experience, we recommend arriving at least two hours before your scheduled flight departure. Considering this, your pickup time should account for the 3-hour buffer plus the estimated travel time from your hotel to the airport.

You should inform our representative at the airport or contact us via email or telephone.

Two (2) pieces of baggage per person, and if you are carrying oversized items in excess of more than 80 inches, please let us know before you are scheduled to arrive so that we can make the necessary arrangements.

Others

You have the flexibility to choose between several payment options: cash upon arrival, credit card, debit card, and even Bitcoin.

If you cancel your Punta Cana DR Transfer transportation more than 24 hours before you are scheduled to arrive, there is no penalty Punta Cana DR Transfer will refund 100% of monies paid. If you cancel less than 24 hours before you are scheduled to arrive, Punta Cana DR Transfer will refund 50% of monies paid. In cases when not everything goes as planned and you miss your flight or your flight is cancelled you should contact us with the new flight information and Punta Cana DR Transfer will provide your transportation at no extra cost, regardless of the new date and / or time.

Flight Changes or Cancellations: Sometimes, plans change unexpectedly. If you miss your flight or your flight gets canceled, please reach out to us with the new flight information. We're here to accommodate you. Punta Cana DR Transfer will provide your transportation at no extra cost, regardless of the new date and/or time. At Punta Cana DR Transfer, we understand that travel situations can vary, and we're committed to providing you with the best possible support.

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